NAGI, H. .; SEGHYAR, N. . Transposing the customer model of perceived service quality to public services: a theoretical analysis. International Journal of Economic Studies and Management (IJESM), [S. l.], v. 3, n. 4, p. 1131–1144, 2023. DOI: 10.5281/zenodo.8225044. Disponível em: https://www.woas-journals.com/index.php/ijesm/article/view/635. Acesso em: 19 jun. 2025.